On August 20, DataRobot, Inc. announced Straight-Through Processing (manual intervention) utilizing AI (artificial intelligence) in the “underwriting assessment work” that NN Life Insurance Co., Ltd. aims to realize by the end of 2022. Announced that it has started to support the realization of (no assessment work).
Until now, NN Life has adopted a flow in which medical documents such as health examination result reports and human dock report cards are accepted by mail from customers via recruiters and sales staff of NN Life in the medical assessment at the time of insurance underwriting. After receiving the documents, the clerical staff visually checks each item and manually inputs the data.
However, there are more than 30 items to be visually confirmed per form. Since medical documents are atypical forms that differ from one medical institution to another, mailing of documents and work that relies heavily on human resources on the part of NN Life have been bottlenecks in speeding up the application procedure.
NN Life has already completed the PoC (Proof of Concept) of deciding to introduce AI-OCR in underwriting assessment work and building an underwriting risk prediction model by machine learning. By implementing AI-OCR, data entry from atypical forms can be automated, eliminating the need for customers to mail the original medical documents.
In straight-through processing, medical assessment is automatically performed based on each inspection item converted into data by AI-OCR. In this process, the machine learning model and the rule engine are used together, and the aim is to reduce the time required to complete the assessment, which used to take an average of 2 to 3 business days, to within 3 minutes at the shortest, depending on the degree of underwriting risk. ..
In this project, DataRobot will provide not only the DataRobot platform to support the implementation of machine learning and AI assessment, but also the AI success program to support AI strategy formulation and next-generation platform concept by AI native strategic success team. There is.
DataRobot said, “Solutions and AI will continue to be promoted by NN Life to strengthen the utilization platform of advanced technologies such as AI and machine learning, the business platform such as data platform development, and further improve the customer experience in the application procedure. We will support both sides of the success program. “